FAQ
Frequently Asked Questions and their answers.
Qonic crashes in the web browser. What's going on?
Dealing with complex geometry demands significant memory resources. Web browsers have limitations on memory usage. Hence, we strongly advise utilizing the Qonic desktop application for a smoother experience.
When approaching the memory limit of your browser, you will be notified in the following order:
First stage: Your model is approaching the memory limit of the web browser. We suggest to continue your work using the Qonic app.
Second stage: Your model has almost reached the memory limit of the web browser. We have activated read-only mode. Please continue your work using the Qonic app.
Third stage: Your model has reached the memory limit of the web browser. Please restart Qonic.
What are Qonic's hardware recommendations?
Since Qonic can run in a web browser, you don't need a very powerful workstation to use it. Sufficient RAM and a dedicated GPU are recommended, but any modern laptop or desktop pc should suffice.
To enhance performance, ensure your graphics drivers are updated and enable WebGL and hardware acceleration in your chosen browser. Additionally, Qonic offers desktop applications for both MacOS and Windows.
Qonic currently supports these browsers:
Google Chrome
Microsoft Edge
To optimize your Qonic experience for peak performance, please follow these steps:
Make sure your graphics drivers are up-to-date with the latest version from the manufacturer.
Confirm that your preferred web browser not only has WebGL enabled but also has hardware acceleration turned on. This will help ensure you're using the highest performing configuration possible.
If you encounter performance issues with Qonic in the web browser, consider using the desktop app instead. The Qonic app is available as desktop application for MacOS and Windows, and can be downloaded at qonic.com/downloads.
My model shows a red warning triangle and I cannot open it. What do I do?
This means the model failed to process. This can happen because of many reasons; maybe the file is too large, or it contains some geometry or other data that causes a failure. Our system should pick this up so that our development team is automatically notified of any failures. If you want to be sure, you can always file a support ticket.
Why can't I edit some models?
The top-left corner indicates if a model is opened in read only mode, or if multiple models are opened.
Read Only - this means either:
You only have viewing rights to the model. Contact the model owner or project administrator to ask for editing rights.
You have opened an older version of the model. Read the article on Model Version Management for more information about model versions.
You are approaching the memory limit of your web browser. To prevent a crash your session was automatically set to read-only. This will be indicated in a banner at the top of your screen.
Multimodel: if you have multiple models open at once, only one of the models will be editable. Click the Multimodel button in the top-left corner to change the active model.
When opening my model, I get the message “Processing model changes, please reload in a few minutes”. What does this mean?
This means you or someone else has just published their changes in this model to the server. Depending on the size of the model, this may take a few seconds to several minutes to fully process. If this message persists for longer than half an hour, this may indicate that your personal version of the model got damaged. Try reverting back to a previous version of the model.
Why can I no longer open my model?
This may indicate that your personal version of the model got damaged. Try Reverting back to a previous version of the model.
Why does the Desktop Application not work?
The Qonic Desktop Application is designed to work in conjunction with the browser dashboard environment - it does not work as a completely standalone application at this time. It is designed to be opened automatically from the dashboard if indicated by the user.
If you start the Qonic Client application from your desktop, it will instead open up your web browser on the page app.qonic.com/projects. From there you are able to open models, either in the web browser or in the desktop application.
If this message is not shown, head to My Account > Model Settings > Always open models in > Always ask or Desktop App, depending on your preference.
If this does not work as expected, make sure the latest version of the desktop app is installed. You can download the latest version of the desktop app at qonic.com/downloads.
Note: if during installation a message appears that a more recent version of Qonic is already installed, that error message may be incorrect and you may need to uninstall that version first, before installing the latest version.
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